Client Support
Reporting to Client Support Team Leader
Job Purpose
To provide dedicated, accurate and efficient sales support service for agreed Financial Planning Consultants.
Principal Accountabilities
- Providing an efficient new business processing service for sales consultants, liaising with product providers and ensuring that new business is set up correctly
- Providing administration support in relation to valuations, transfer of servicing and client reviews to allow sales consultants to conduct efficient client meetings
- Providing an effective link between the client and the consultant ensuring that both are kept up to date with all matters relating to their financial affairs
- Ensuring that all client information is stored on the relevant system and it is updated accurately and timely checking that all compliance requirements are met
- Preparing invoices for work completed for clients
- Issuing original policy documents to clients where appropriate and checking that copy documents / contract notes are issued within the agreed turnaround timescale ensuring they are accurate and reflect the requirements of the client
- Provide post meeting administration support to consultants ensuring that all work is completed within agreed timescales
- Ensuring that any complaints (formal or informal), breaches or losses are reported to the Compliance Officer at the earliest possible opportunity
- To undertake reasonable additional duties at the request of your Line Manager as may be required from time to time
Competencies
| Vision: | Understanding the vision of the business to become a major player in the financial services sector and your own part in ensuring the Company reaches its goals |
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| Commitment: | Commitment to developing in your own role and to delivering first class service to clients |
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| Value: | Delivering on the service promises to our fee paying clients in a proactive and ordered manner |
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| Innovation: | Contribute to new ideas and new ways of working to ensure we bring greater benefit to our clients |
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| Adaptability: | Ensuring we keep our knowledge and skills up to date in an ever changing market. Being adaptable in how we approach and deliver on our objectives & goals. |
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| Fun: | An ability to interact well with colleagues and make it a fun place to work |
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Essential Requirements
- Basic knowledge of all products and funds falling within area of responsibility
- Ability to build relationships with consultants and ensure an effective relationship is maintained
- 2 years previous expereince of working for an IFA
- CF1
Desirable Requirements
- Certificate in Financial Planning
- Understanding the purpose & use of Truth software within the business
- Be able to produce quotes & research from the Exchange system
- Intermediate Adviser Office software skills:
- Full knowledge of Client Management, Activity Manager
- Create & Amend Template in Letter Writer
- Produce Mail Merges
- Create Reports in Report Server
- Be able to build queries in Query Builder
